Refund policy

Try it. If it's not for you, we'll refund you — even if you've opened it.

The 60 days

Email us at hello@somada.com.au within 60 days of delivery and we'll refund you. Tell us what didn't work if you feel like it — we won't interrogate you.

The pack you opened

You don't need to send it back. We'll refund the pack you tried, opened or not.

If you ordered more than one

Any unopened packs can come back for a full refund. Post them to us within 60 days of delivery and we'll refund them once they arrive. Return postage for a change of mind is yours to cover.

One refund per customer.

Faulty, damaged or incorrect

That's on us, always. Email us with a photo and we'll replace it or refund it — we'll cover the return if we need it back, and it doesn't matter how long ago you ordered.

What's not covered

• Gift cards.
• Change-of-mind requests made more than 60 days after delivery.

How the money comes back

To your original payment method, within 10 business days of us agreeing the refund.

Your rights

Nothing in this policy limits your rights under the Australian Consumer Law, or the New Zealand Consumer Guarantees Act for New Zealand customers.