Refund policy

Returns

We accept returns within 30 days of your order being delivered. To be eligible for a return, your item must be:

  • Unopened
  • Unused
  • In its original packaging
  • In the same condition it was received
  • Accompanied by proof of purchase

Because Somada products are ingestible supplements, we are unable to accept returns of any item that has been opened, unsealed, or partially used. This is required under food safety standards and for the protection of all customers.

To start a return, please contact us at hello@somada.com.au
Returns must be sent to:

PO Box 3000
Murrumbeena VIC 3163
Australia

Please note: Items sent back to us without first contacting us for approval will not be accepted.

If your return is approved, we will provide you with a return shipping label and instructions for sending your package.

For any questions, email us at hello@somada.com.au


Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives.
Contact us immediately if:

  • Your item is damaged,
  • You received the wrong item, or
  • There is a defect or quality concern

We will assess the issue promptly and resolve it in line with:

  • Australian Consumer Law (ACL), and
  • New Zealand Consumer Guarantees Act (CGA) for NZ customers

This may include a replacement, exchange, or refund, depending on the circumstances.

 

Exceptions / Non-Returnable Items

We cannot accept returns on:

  • Opened or unsealed ingestible products (due to food safety regulations)
  • Items purchased on final sale
  • Gift cards
  • Change-of-mind returns for opened items

Custom bundles or promotional items may have additional conditions that will be stated at the time of purchase.

 

Exchanges

If you’d like a different item, the quickest method is:

  1. Request a return for the item you have
  2. Once your return is approved, place a separate order for the new item

We do not reserve stock for exchange requests.

 

Refunds

Once your returned item is received and inspected, we will notify you of your refund approval status.

If approved:

  • Refunds are processed back to your original payment method
  • Please allow up to 10 business days for processing
  • Your bank or payment provider may require additional time to post the refund

If more than 15 business days have passed since your refund was approved, contact us at hello@somada.com.au


Australian & NZ Consumer Rights

Nothing in this policy limits your rights under the Australian Consumer Law or New Zealand Consumer Guarantees Act.
Customers are entitled to a replacement or refund for a major failure, and to compensation for any reasonably foreseeable loss or damage.